Return or Refund Policy
Citizen.com.pk is providing the reliable refund and return policy for satisfying the customer regarding the service of online shopping in Pakistan.
- Customers can also get the refund or return of products that may be received as damaged, faulted, malfunctioned, or wrong.
- Customers have to claim for refund or return within 3 days after receiving the product, otherwise the return or refund request will consider as invalid (Change of mind will not be accepted).
- In case of receiving damaged products, customer will send the product back to us and the refund process will further take 2 to 3 working days. Team will check and verify the damage product before any proceeding of return or refund.
- In case of malfunctioned products, ccustomer needs to provide us complete detail within 3 days of delivery. We will share the detail with the supplier and confirm the validity (refund or return) within 5 to 10 working days.